Contact LickMat Pro

LickMat Pro is a Canada-first online pet home-care store. Our official customer support channels are this contact page and our support email address: support@lickmatpro.com.

Customer Support

For order questions, shipping questions, returns, refunds, or product support, please contact us through this page or email support@lickmatpro.com. We aim to respond to customer support messages within 1 to 2 business days, excluding weekends and Canadian holidays.

If your message is about an existing order, please include your order number, the email used at checkout, and a short description of the issue so we can find the order quickly.

Before You Order

Product prices are shown in CAD. Available shipping rates and taxes are shown at checkout before payment. LickMat Pro currently ships to Canadian customers only.

Returns And Shipping

Please review our Shipping Policy and Refund Policy before placing an order. Non-defective eligible returns are the customer’s responsibility for return shipping. Damaged, defective, or wrong-item issues are handled by our store after review.

Business And Partnership Messages

This page is primarily for customer support. Unsolicited SEO, advertising, guest-post, and bulk supplier pitches may not receive a response.