Refund policy

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with any original packaging included. You will also need the receipt or proof of purchase.

To start a return, contact us through the store contact page or by replying to your order confirmation email. If your return is accepted, we will provide instructions for where and how to send your item. Do not send items back before receiving return instructions from us.

Items sent back to us without first requesting a return will not be accepted.

For eligible returns that are not caused by a defective, damaged, or incorrect item, the customer is responsible for return shipping costs. If the item is defective, damaged, or the wrong item was received, LickMat Pro will help resolve the issue and cover the appropriate return or replacement handling where required.

Damages And Issues

Please inspect your order when it arrives and contact us promptly if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and help make it right.

Pet Product Hygiene

For hygiene and safety reasons, used pet products may not be eligible for return unless the item is defective, damaged, or the wrong item was received.

Exceptions And Non-Returnable Items

We cannot accept returns on gift cards. Please contact us if you have questions about a specific item.

Exchanges

The fastest way to make sure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds

We will notify you after we receive and inspect your return, and let you know if the refund was approved. If approved, the refund will be issued to your original payment method. Please remember that it can take time for your bank or credit card company to process and post the refund.